Privacy Policy

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• • Contract: Processing necessary to fulfil our contract with you or to take pre-contractual steps at your request.
• • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and website.
• • Consent: Where you have given consent for specific purposes, such as receiving marketing communications.
• • Legal Obligation: Processing necessary to comply with legal requirements.

5. Cookies & Analytics

Our website uses cookies to enhance your experience and analyse site traffic.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how visitors use our site.

Cookies We Use

• • Essential Cookies: Required for the website to function properly.
• • Analytics Cookies (Google Analytics): Help us understand how visitors interact with our website. These are only loaded after you consent via our cookie banner.

Managing Cookies

When you first visit our website, you'll see a cookie consent banner. You can accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time.

6. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your data with:

• • Service Providers: Third parties who assist us in operating our business (e.g., website hosting, payment processors). These parties are contractually obligated to protect your data.
• • Professional Advisors: Accountants, lawyers, or other professionals as necessary.
• • Legal Requirements: Where required by law, regulation, or legal process.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Commission records are typically retained for 7 years for tax and legal purposes. Contact form enquiries are retained for up to 2 years unless you become a client.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• • Right of Access: Request a copy of the personal data we hold about you.
• • Right to Rectification: Request correction of inaccurate or incomplete data.
• • Right to Erasure: Request deletion of your data in certain circumstances.
• • Right to Restriction: Request restriction of processing in certain circumstances.
• • Right to Data Portability: Request transfer of your data to another party.
• • Right to Object: Object to processing based on legitimate interests or for direct marketing.
• • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. International Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the revised policy.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection: